Services
Is your Customer Journey world class from prospect first touch to loyal customer advocacy?
Do your customers have a Positive Experience throughout their journey as a client with you?
Is your Customer Success team adding value to their customers to Increase Recurring Revenue and Reduce Churn?
Do you have a Customer Onboarding process?
Are your Customers Loyal?
If you answer No to any of these questions, get in touch to Improve Efficiency and create a Strong Customer Journey.
Continue reading for a more detailed list of services offered...
Professional Services
Including but not limited to:
Customer Success/Account Management: (develop, implement and manage the Customer Lifecycle including Customer Onboarding and Customer Success)
Full service design development and roll out of your Customer lifecycle
Development and implementation of Customer Success processes and business targets
Audit, review and creation of current Customer Journey process and milestones with feedback and improvement recommendations
Audit of current Customer Success processes and objectives with feedback and improvement recommendations
Audit and development of Customer Onboarding process and success factors
Client success plans/QBRs/EBRs
Review of recurring revenue and loss/churn analysis with feedback and improvement recommendations
Escalation point for customer queries, concerns and issues
IT management/sales operation: (software support from project managing implementations to ongoing day to day software management)
Software management including project managing implementations, ongoing support, training and writing manuals
Software implementation including requirements gathering, prioritising requirements, market research of relevant tools, testing of tools to match with specific requirements, feedback documentation and recommendations, project management of implementation and team onboarding
Project manage jobs (with or without software)
Management of API integration, scoping, implementation and roll out
Support with Gainsight, Salesforce, Xero, Asana, Harvest, Monday.com Zendesk, Qualtrix, HiBob, Peakon, TrafficLIVE, WorkBook, Maconomy
Internal communication and services: (360 support for your internal onboarding and employee success processes)
Employee success plan
Support in writing job descriptions
Response handling
Screening
Scheduling interviews
Support with interviewing
Follow up feedback
Onboarding
360 reviews
Business Services
Including but not limited to:
Event organising
Travel planning and booking
Diary management
Managing emails and phone calls
Hotel and restaurant planning and booking
Research and purchase gifts for clients or employees
Manage social media accounts and track usage
Create and manage email campaigns
Personal Services
Including but not limited to:
Event organising
Travel planning and booking
Diary management
Managing emails and phone calls
Hotel and restaurant planning and booking
Research and purchase gifts for friends and family
Manage household bills
Source suppliers for household maintenance
Manage finances
Childcare arrangements
Plan a two week menu for a change in lifestyle (perhaps you've wanted to try keto/low carb) and order the ingredients for each recipe